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Vermont Workers’ Compensation Lawyer > Blog > Workers Compensation > Reasons Why the Workers’ Compensation Insurance Adjuster Won’t Talk to You

Reasons Why the Workers’ Compensation Insurance Adjuster Won’t Talk to You

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All employers in Vermont must provide workers’ compensation insurance for their employees. After suffering work-related injuries or illnesses, employees in Vermont have the right to file a workers’ compensation claim and recover benefits. Vermont’s workers’ compensation system provides coverage for necessary medical treatment. This includes surgeries, hospital stays, and prescription medications. Workers’ compensation in Vermont also provides income replacement benefits to workers who cannot work because of their job-related injury or illness. Additionally, individuals who suffer permanent disabilities are entitled to compensation for permanent partial disability (PPD) or permanent total disability (PTD). But while you are entitled to workers’ compensation benefits, navigating the process can be daunting. You might find yourself getting frustrated because the workers’ compensation insurance adjuster won’t talk to you. Several reasons could contribute to the worker’s compensation insurance adjuster not talking to you.

The following are some of the main reasons why the workers’ compensation insurance adjuster might not be talking to you;

Backlog and Overload

One of the main reasons the workers’ compensation insurance adjuster may not be communicating with you is backlog and overload. Every day, many workers are filing workers’ compensation claims. This means that workers’ compensation insurance companies often have high volumes of claims to deal with. This can delay the processing of your claim. If the insurance company is handling many claims, it may prioritize other cases that it believes are more serious and urgent than yours, resulting in delays in communication. The insurance adjuster may also ignore new cases like yours until they are caught up.

Strategy

Second, the workers’ compensation insurance adjuster may strategically choose not to talk to you, hoping you will get tired and frustrated and give up on pursuing your claim. While it is unethical for insurance companies to use this tactic, it is a tactic many companies use. Unfortunately, while some insurance companies are committed to helping claimants and paying fair compensation, most focus on lowering costs and increasing profits.

Inadequate Training or Resources

The workers’ compensation insurance adjuster might not be talking to you because they lack the proper training or resources. Lack of adequate resources or proper training can hinder a workers’ compensation insurance adjuster’s ability to communicate with you effectively. For example, adjusters who are overwhelmed because of limited resources may struggle to respond to inquiries promptly. Insufficient training may result in an adjuster being unable to accurately assess your case, thus resulting in delays in communication.

You Are Represented by an Attorney

The last reason the workers’ compensation insurance adjuster might not talk to you is an innocent one. The adjuster may not directly contact you because you have an attorney representing you. Generally, if you have an attorney representing you, the insurance adjuster is required to communicate with you through your attorney rather than directly contacting you.

When you have an attorney representing you, you should leave them to handle all the communications with the insurance company. Only contact the insurance company if you cannot reach your attorney. And if you constantly cannot reach your lawyer, it means they are not representing you effectively. It might be time to find another lawyer if your current one is constantly unreachable.

Contact a Vermont Workers’ Compensation Attorney

For help with your workers’ compensation claim, contact our skilled Vermont workers’ compensation attorney at Sluka Law PLC.

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